Direct bookings with Solaga Holidays
Version: 10 September 2026
Please read these Booking Terms and General Conditions carefully before confirming your reservation.
These terms apply to fixed-date tourist accommodation booked directly with Solaga Holidays, S.L., trading as Solaga (the Company). They must be read together with the booking confirmation, the property rules, the rental contract, the full General Conditions and the Privacy Policy. Mandatory consumer rights always apply.
The person making the booking is the Lead Guest. The Lead Guest is responsible for ensuring that all guests receive and comply with the applicable terms and property rules.
Company: Solaga Holidays, S.L., trading as Solaga
Spanish tax identification number: B93035699
Registered office: Calle Cortina del Muelle 3, 2B, 29015 Málaga, Spain
Email: info@solaga.com
Office telephone: +34 952 214 891 (09:00–17:30)
24-hour urgent assistance: +34 655 958 237
WhatsApp messages only: +34 951 79 39 71
A direct booking becomes binding when Solaga issues written confirmation and receives the advance payment shown during the booking process. Before confirming, the Lead Guest must check the property, dates, number of guests, total price, payment schedule, cancellation policy, security deposit and any additional services.
The version of the terms accepted when the booking is made applies to that booking. Later amendments apply only to future bookings unless mandatory law requires otherwise.
The applicable price is the total price displayed for the selected property, dates and occupancy before confirmation. Prices are stated in euros and include applicable taxes unless the booking summary clearly states otherwise. Any subsequent change in a tax or compulsory public charge will be handled in accordance with applicable law.
Unless the booking confirmation states otherwise, the accommodation price includes water, electricity, gas where supplied, internet access, available climate control, cleaning before arrival, normal cleaning after check-out, bed linen, towels, property maintenance and customer assistance during the stay.
Optional services are charged separately. Their price will be shown or confirmed before the Guest orders them.
The advance payment is generally approximately 35% of the total booking price, but the exact amount displayed during the booking process and stated in the confirmation applies. It forms part of the accommodation price and is not a separate administration fee.
The outstanding balance will be charged automatically to the card used for the booking 28 days before check-in. If the booking is made within 28 days of check-in, the full price is payable when the booking is confirmed. Any different payment schedule expressly stated in the booking confirmation will prevail.
The Lead Guest must provide a valid payment method and ensure that sufficient funds or credit are available. If a scheduled payment fails, Solaga may request an alternative payment method. Solaga may cancel the booking if payment remains outstanding after reasonable notice, subject to the accepted cancellation terms and applicable law.
Cancellations must be sent in writing to info@solaga.com. The date on which Solaga receives the written notice determines the cancellation charge:
More than 28 days before check-in: free cancellation and refund of all amounts paid, including the advance payment.
From 28 to 9 days before check-in: cancellation charge of 50% of the total accommodation price. Any amount paid above that charge will be refunded.
8 days or less before check-in: cancellation charge of 100% of the total accommodation price.
The Lead Guest may request a change of dates. Any change is subject to availability and Solaga's written confirmation. Solaga does not charge a separate amendment administration fee, but the price will be recalculated for the new property, dates and occupancy. If the change cannot be accepted, the original booking and cancellation policy remain in force.
Tourist accommodation booked for specific dates is not subject to the general 14-day right of withdrawal. Mandatory rights arising under applicable law remain unaffected.
For bookings made through Airbnb, Booking.com, Vrbo or another external platform, the platform's mandatory rules govern payment, changes, cancellation, security deposits and claims to the extent that the platform regulates those matters. These terms continue to apply to the stay and use of the property where compatible with the platform rules and mandatory law.
If the booked property becomes unavailable because of a maintenance issue, force majeure or another event outside Solaga's reasonable control, Solaga may offer accommodation with equivalent or better characteristics at no additional accommodation charge. The replacement requires the Guest's approval. A property of a lower standard may be offered only with an appropriate price reduction.
If Solaga cannot offer an appropriate alternative, or the Guest reasonably declines it, Solaga will cancel the affected accommodation and refund all amounts paid for it. This does not limit any additional mandatory rights.
The property-specific check-in time appears in the booking confirmation and is generally 15:00 or 16:00. Early check-in is not guaranteed and requires Solaga's confirmation.
For a personal check-in, the Guest must telephone the designated contact on arrival in Málaga or approximately 30 minutes before reaching the property. A WhatsApp message does not replace the required telephone call. If the designated contact cannot be reached, call the 24-hour urgent assistance number.
Late check-in charges are:
20:00–22:00: EUR 25
22:00–00:00: EUR 35
After 00:00: EUR 50 and prior confirmation is required
The late check-in charge must be paid in cash upon arrival.
Every person staying at the property must be registered in accordance with applicable law. Each guest over 14 years of age must provide the required information, present or submit an identity document and sign the guest registration form using the method provided. The accompanying adult must provide the details of guests under 14 years of age.
Advance registration through Solaga's online check-in system is mandatory. Solaga may postpone the handover of keys until all applicable identification and registration requirements have been completed. Refusal to complete the legally required registration may result in access to the property being refused.
The Lead Guest authorises Solaga and its payment service provider to place a temporary pre-authorisation on the Guest's card for the security deposit amount stated in the booking. The pre-authorisation is placed on the scheduled check-in date. It is not a charge, but it may temporarily reduce the card's available balance or credit limit.
The Guest must provide a valid card with sufficient available funds or credit. Handover of the keys may be conditional on successful completion of the pre-authorisation.
After check-out, Solaga will inspect the property. If no deduction is required, Solaga will instruct its payment service provider to release the pre-authorisation two days after check-out. The time taken for the amount to become available again depends on the bank or card issuer and is outside Solaga's control.
Solaga may capture all or part of the security deposit to cover reasonable and documented costs arising from damage attributable to the guests, repair or replacement of property, missing items or keys, locksmith services, and additional cleaning where the condition clearly exceeds normal check-out cleaning. No deduction will be made for ordinary wear and tear.
If an amount is captured, Solaga will notify the Lead Guest of the amount and reason and, where reasonably possible, provide supporting documentation. Liability for damage is not limited to the security deposit.
The property-specific check-out time appears in the booking confirmation and is generally 10:00 or 11:00. The property must be vacated and all keys returned in accordance with the departure instructions by that time. Late check-out requires Solaga's express prior confirmation and may incur a charge disclosed and accepted in advance.
The Guest must promptly report any defect, damage or incident noticed on entering the property or during the stay. Normal cleaning after check-out is included, but guests must leave the property reasonably tidy, wash dirty dishes and remove rubbish. Additional cleaning may be charged only where the condition clearly exceeds normal check-out cleaning.
Unless stated otherwise, each guest receives one bath towel and one hand towel. Weekly cleaning and linen changes are not included during longer stays unless the booking confirmation says otherwise.
Only registered guests may enter or remain at the property unless Solaga gives prior permission and all applicable identification requirements are met. The authorised occupancy must not be exceeded.
Guests must take proper care of the property, furniture, appliances, installations and communal areas. The Lead Guest is responsible for damage and costs directly caused by the Lead Guest or anyone whom the Lead Guest allows to enter or stay at the property, where they result from intentional or negligent conduct or a breach of the terms.
Guests must not:
hold parties or events;
cause a nuisance or make excessive noise, particularly after 21:00;
smoke or vape inside the property;
engage in illegal, dangerous, unhealthy or harmful activities;
use charcoal grills unless the property information expressly permits them;
exceed the authorised occupancy;
transfer the booking, sublet the property, copy keys or tamper with safety equipment; or
disregard municipal rules, property rules or the owners' association rules.
A serious or repeated breach may result in early termination of the stay in accordance with the full General Conditions and applicable law.
Animals are not permitted without Solaga's prior express approval. This does not affect rights relating to assistance animals under applicable law. Guests should inform Solaga before arrival so that practical arrangements can be made.
Accessibility varies between properties. Guests with mobility or other accessibility requirements should request property-specific information before booking. A special request becomes part of the booking only when Solaga confirms it in writing.
Lost keys must be reported immediately. If keys are left inside the property, an access service charge of EUR 30 during normal hours or EUR 60 after 20:00 applies. The responsible person must also pay any additional documented locksmith costs and the cost of replacing keys or locks.
Solaga may enter the property, giving prior notice where possible, to carry out urgent repairs, respond to an incident, prevent damage or comply with a legal obligation. In an emergency, Solaga may enter without prior notice where necessary and proportionate.
Complaints must be sent by email to info@solaga.com as soon as reasonably possible during the stay. Please include the booking reference, a description of the issue and any available supporting material so that Solaga can investigate and take reasonable steps to resolve it.
Solaga's team will evaluate the complaint and determine whether a refund or another remedy should be offered in accordance with the booking terms, the circumstances and applicable law. The official Complaints and Claims Forms of the Regional Government of Andalusia are available on request.
Guests requiring an invoice may request one by email at info@solaga.com, stating the booking reference and billing details.
Events outside Solaga's reasonable control include wildfires, smoke or ash, official evacuation orders, road or airport closures, severe weather, natural disasters, interruptions of public utilities, public works and action by a public authority, where the event and its consequences could not reasonably have been avoided or overcome by Solaga.
If such an event makes the booked property unsafe, unlawful to occupy or materially unavailable, Solaga will, where reasonably possible, offer suitable alternative accommodation. If no appropriate alternative is available, or the Guest reasonably declines it, Solaga will refund the accommodation price paid for the affected unused nights.
If the property remains safe, lawful and available but the Guest cannot arrive because the Guest's flight or other chosen transport is cancelled, delayed or diverted, the cancellation terms in Section 5 continue to apply. Guests should seek reimbursement from the transport provider or travel insurer. Solaga may offer a date change or booking credit as a goodwill measure, subject to availability, but this is not guaranteed.
Where an official evacuation order, airport closure, travel prohibition or other public restriction makes travel to or occupation of the accommodation objectively impossible, Solaga will assess the booking under the circumstances and applicable mandatory law.
Solaga is responsible for providing the accommodation in accordance with the booking and applicable law. Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability arising from Solaga's own negligence or failure to perform the agreed service.
Except where required by applicable law, Solaga is not responsible for flights, transport, alternative travel arrangements, loss of personal belongings or other consequential losses caused by events outside its reasonable control. Guests remain responsible for their personal belongings, without excluding liability where loss or damage results from an act or omission for which Solaga is legally responsible.
Solaga processes personal data required to manage bookings, provide accommodation, process payments and security deposits, respond to incidents and comply with legal guest registration and reporting obligations. Data may be shared with competent authorities, payment providers and service processors where there is a lawful basis.
Further information about the controller, purposes, lawful bases, recipients, retention periods, international transfers and data protection rights is available in the Privacy Policy.
These terms are governed by Spanish law and the tourism and consumer legislation applicable in Andalusia, including Decree 28/2016 of 2 February as amended and in force, together with any other applicable Spanish national, regional, municipal or European Union legislation.
The booking confirmation, payment and cancellation terms, property rules, rental contract, full General Conditions and privacy information form part of the agreement where supplied before booking or expressly accepted. If two documents conflict, the property-specific booking confirmation and any mandatory external-platform rule prevail for the matter they specifically regulate, followed by the rental contract and the full General Conditions, always subject to mandatory law.
Any dispute will be determined by the courts with jurisdiction under the mandatory rules on territorial jurisdiction and consumer protection.
The Spanish-language version is the governing version. Translations may be provided to help guests understand the terms. If a translation differs from the Spanish text, the Spanish text will prevail to the extent permitted by applicable law and without limiting the Guest's mandatory consumer rights.
By confirming the booking, the Lead Guest acknowledges that these Booking Terms and General Conditions, the full General Conditions and the Privacy Policy were made available before booking and accepts the version identified above. Solaga will provide or make available a durable copy together with the booking documentation.